GENERAL

What is your turnaround time?

We strive to process and dispatch orders within 3-5 business days, with the possibility of even faster turnaround times. However, please be advised that during holidays and depending on our current production schedule, the fulfillment time may be extended.

Do you accept returns or exchanges?

Due to the customized nature of our products, we are unable to accept returns or exchanges. All sales are final. If you encounter any issues with your order, please do not hesitate to contact us directly at mydesipitarastore@gmail.com and provide us with your order number. 

Are you able to customize product with any text or design?

Certainly, we would be delighted to collaborate with you on a custom item or design. Please feel free to contact us, and we will work together to bring your vision to life. It is important to note that, depending on the complexity of the item or design, a design fee may apply. However, we will discuss all fees and pricing with you upfront so that there are no surprises.

Are you able to engrave business logos?

Yes, we can engrave logos.  Please send a PNG version of your logo to mydesipitarastore@gmail.com along with your order number.

Are you able to send me product proof?

We only provide digital proofs, if requested during checkout.  We do not not provide finished or products proof.   

 

BULK and WHOLESALE

Do you offer wholesale orders?

Yes, please email us at mydesipitarastore@gmail.com for all wholesale inquiries.

Do you offer bulk pricing?

Yes, please email us at mydesipitarastore@gmail.com for all bulk pricing.

SHIPPING and PICK-UP

Do you all ship internationally?

At present, we are only able to ship our products to destinations within the United States and Canada. Please be aware that any duty or export fees that may apply after the item has been shipped are the sole responsibility of the customer.

Do you offer local pick up?

Certainly! If you're located in Charlotte, NC, we offer a convenient local pick-up option. To take advantage of this service, simply select the "Pick-Up" option at checkout. As soon as your order is ready, we'll send you an email containing the address and detailed instructions for pick-up.

PRODUCT CARE and RELATED

Could you explain why the engraving on my board appears to be a different shade than what was displayed on your website?

Please be aware that the actual engraving on your board may appear lighter or darker than what is displayed on our website. This is because wood is a natural material, and there can be variations in its color and grain pattern. Additionally, each piece of wood may react differently to the engraving process, which can affect the final color of the engraving.

Do you apply any oil or finishes to your wood products?

No, we do not apply any type of oil or finish to our wood products.

How do I care for my wood products?

Hand wash them in warm water and light detergent, and pat dry immediately.  Do not place them in the dishwasher or soak in water.

How do I care for my tumblers?

Hand wash them in warm water and light detergent. Do not place them in the dishwasher.